Terms of Service
Version 1.5 · Effective 2026-10-10
WOW Care is the member app of Innovarx Global Health. Enrolled members and their sponsors use it to view a membership plan and a care plan, renew or change the membership plan, and pay for it. Membership plans pay for health care services Innovarx delivers in person; the App does not sell digital content. By signing in you accept these terms. The App is not an emergency service and does not give medical advice.
1. Who we are and what these terms cover
WOW Care (the "App") is provided by Innovarx Global Health ("Innovarx", "we", "us"), a health care provider registered in The Gambia under registration number C 201902401235, with its registered office at 1568 Galloway Rd, Charlotte, NC 28262. These Terms of Service (the "Terms") govern your use of the App.
Care itself (consultations, medication, home visits and any other clinical service) is provided under your separate care agreement with Innovarx. These Terms cover the App only. If these Terms and your care agreement conflict, your care agreement prevails.
By signing in to the App you confirm that you have read and accept these Terms and our Privacy Policy. If you do not agree, do not use the App. You can read both documents at any time in the App under Profile > Terms of Service and Profile > Privacy Policy, and at https://www.innovarxglobal.com/legal/terms-of-service and https://www.innovarxglobal.com/legal/privacy-policy.
2. Who can use the App
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Members: people Innovarx has enrolled in a membership plan. There is no self sign-up; Innovarx creates your membership record and registers the mobile number you sign in with.
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Sponsors: people who pay for one or more members' plans, as recorded by Innovarx.
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You must be at least 18. If a member is under 18, their parent or legal guardian uses the App for them and accepts these Terms on their behalf.
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Sign in only with the mobile number registered to you. Do not share your one-time code, your PIN or your unlocked device.
3. Signing in and keeping your account secure
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You sign in with a one-time code sent by SMS to your registered number and your PIN, which you set the first time you sign in. You can also let the App unlock with your device's fingerprint, face unlock or passcode. Biometric data stays on your device and is never sent to us.
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Keep your PIN and one-time codes private. We will never ask for them by phone, SMS, WhatsApp or email
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Sign out before you sell, give away or stop using a device. Tell us straight away if a device is lost or stolen, or if you think someone else has accessed your account.
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You are responsible for activity through your account until you tell us it has been compromised, unless the activity results from our own failure.
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We may sign you out, lock the App, or ask you to verify your number again to protect your account.
4. What the App does and does not do
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The App shows the membership plan on file for you (or for the people you sponsor), the period it covers, the plans available, and your payment history. You can use it to renew or change a plan and pay for it.
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Once your care team has set it up, the App also shows your care plan: your medications, care goals, care tracker and visit history, as your care team records them. It is a summary, not your full medical record.
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The App is not a medical device and does not diagnose, treat or monitor any condition.
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Nothing in the App is medical advice. Decisions about your care are made with your care team.
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If information you expect is missing or looks wrong, contact us or your care team.
5. Not for emergencies
Do not use the App to request urgent help. If you or someone else needs emergency care, contact your local emergency services or go to the nearest hospital immediately.
6. Plans, prices and payments
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Membership plans pay for health care services that Innovarx delivers in person, outside the App. They are not digital content or App features, and they are not sold through Apple or Google in-app purchase.
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Plan prices are shown in the App in Gambian dalasi (GMD) before you pay. If you pay by card, you are charged in US dollars (USD) at the card price shown. Your bank may add its own exchange rate or fees.
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Payments are processed by third parties: Wave for mobile money and Stripe for cards. Your use of those services is also subject to their terms. We never receive or store your card number.
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Each payment is a single payment for the plan period shown. The App does not charge you automatically or on a recurring basis.
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A payment is complete only when the payment provider confirms it. The App then shows a receipt with a reference number; keep it for your records.
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If a payment is declined, times out or is cancelled, your plan does not change. You can try again or pay another way. If money left your account but the App shows no confirmed payment, email info@innovarxglobal.com with the reference shown.
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A new plan period starts the day after your current period ends. If you have no active plan, it starts on the date the App shows before you pay.
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Refunds, if any, are handled under your care agreement and Innovarx's refund policy, available at https://www.innovarxglobal.com. Contact us to request one. Apple and Google do not process refunds for plan payments.
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Prices may change, but a change never affects a period you have already paid for.
7. Sponsors and the people they sponsor
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A sponsor can see the name, plan, plan period and payment status of each person they pay for, and can pay for their plans.
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A sponsor sees a member's care plan (care tracker, goals, medications and visit history) only if the member, or their parent or guardian, chooses to share it in the App. They can stop sharing at any time. A sponsor never sees other clinical information.
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By paying for someone else's plan you confirm that you are entitled to do so and that the person, or their guardian, has agreed.
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To add, remove or change a sponsored member, contact Innovarx. This cannot yet be done in the App.
8. Acceptable use
You agree not to:
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access or try to access another person's account or information;
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interfere with, reverse engineer, or bypass the security of the App or our systems;
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use the App for anything unlawful, or to submit false information or fraudulent payments;
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copy, resell or commercially exploit the App or its content.
9. Ownership and licence
The App, its design, text, logos and software belong to Innovarx or its licensors. We grant you a personal, non-transferable, revocable licence to use the App on devices you own or control, for its intended purpose. Your information remains yours; how we use it is described in the Privacy Policy.
10. Apple, Google and other third parties
The App is distributed through the Apple App Store and Google Play and relies on Wave, Stripe and other providers to work. The following applies to your use of the App, and in particular if you downloaded it from the Apple App Store:
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These Terms are between you and Innovarx only, not Apple or Google. Innovarx, not Apple or Google, is solely responsible for the App and its content.
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Your licence to use the App on Apple devices is limited to Apple-branded products you own or control, and to the uses permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
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Innovarx alone is responsible for maintenance and support of the App. Apple and Google have no obligation to provide any maintenance or support.
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If the App fails to conform to any warranty that applies by law, you may notify Apple, and Apple will refund the purchase price of the App, if any (the App is free). To the maximum extent permitted by law, Apple has no other warranty obligation for the App. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform to a warranty are Innovarx's responsibility, to the extent these Terms and the law make them so.
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Innovarx, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your use of it, including product liability claims, claims that the App fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
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If a third party claims that the App or your use of it infringes their intellectual property rights, Innovarx, not Apple, is responsible for investigating, defending, settling and discharging that claim.
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You confirm that you are not located in a country subject to a US Government embargo or designated by the US Government as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties.
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You must comply with any third-party terms that apply when you use the App, such as your mobile network's terms.
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Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right to enforce them against you as a third-party beneficiary.
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Wave, Stripe and other providers are not party to these Terms.
Send any questions, complaints or claims about the App to us using the details in section 16.
11. Availability, updates and changes
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We work to keep the App available but cannot guarantee it will be error-free or uninterrupted. Maintenance, network problems or provider outages may affect it.
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We may update the App and may require you to install updates to keep using it.
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We may add, change or remove features. If a change significantly reduces what the App does, we will tell you in the App or by SMS where reasonably possible.
12. Disclaimers and limitation of liability
To the extent permitted by law, the App is provided "as is". We do not promise that it will meet your needs or be free of errors.
To the extent permitted by law, Innovarx is not liable for indirect or consequential loss, loss of data, or loss caused by events outside our reasonable control, including failures of a payment provider, mobile network or app store. Our total liability for claims relating to the App is limited to the amount you paid through the App in the twelve months before the claim arose.
Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or for fraud.
These Terms do not limit our obligations under your care agreement.
13. Ending your use of the App and deleting your account
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You may stop using the App at any time and can sign out from your profile.
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You can ask us to delete your App account at any time in the App, under Profile > Delete Account, or by emailing info@innovarxglobal.com or asking your care team. The Privacy Policy explains what happens next and what the law requires us to keep.
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We may suspend or end your access if you breach these Terms, if your membership ends, or if we need to protect other members or our systems, or to comply with the law.
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Ending your access to the App, or deleting your App account, does not end your care agreement. Ending your care agreement may end your access to the App.
14. Changes to these Terms
We may update these Terms. The version and effective date appear at the top of this page. We will notify you in the App before any material change takes effect. If you keep using the App after that date, you accept the updated Terms.
15. Governing law and disputes
These Terms are governed by the laws of The Gambia. Please contact us first so we can try to resolve any dispute. Disputes that cannot be resolved go to the courts of The Gambia. This does not affect any rights you have under mandatory consumer law where you live.